RESPONSIBILITIES

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved

• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;

• Implement new company policies and procedures by developing plans and instructing staff

• Provide direction to shift leaders, and staff to achieve restaurant goals

• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis

• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

• Consistently monitor product and labor costs to remain within goals

• Solicit guest feedback to understand the needs and wants of customers

• Train and coach staff on guest services principles and practices

• Follow the restaurant policies and procedures, including those for cash handling and safety/security

• Monitor and maintain the POS System

• Assist in new menu implementation

• Develop and implement creative solutions to areas of improvement

• Assist in conducting staff and daily pre-shift meetings

• Assist in any areas of the restaurant when staffing constraints require

• Identify employee weaknesses and retrain as necessary

QUALIFICATIONS:

Education: College degree preferred

Previous Experience: 2-3 years recent restaurant experience preferred

• Able to learn and use POS System

• Able to lift minimum of 10-25 lbs. Complete training in all areas of restaurant

• Must be able to take direction and delegate responsibilities

• Able to work in a fast paced environment

• Able to work nights, weekends, and holidays

Certifications: ServSafe Certification Preferred Additional Skills: Spanish (+)